Effective Date: February 25, 2026
Last Updated: March 19, 2026
Company: LeadGuard Systems (“LeadGuard,” “we,” “us,” “our”)
Contact: [email protected]
This Privacy Policy explains how LeadGuard Systems collects, uses, shares, and protects information when you visit our website, contact us, or use our services (the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.
We collect information in the following ways:
Business and contact details: name, email, phone number, company name, role/title
Account and onboarding details: forwarding phone number(s), location information, business preferences, and other setup info you provide
Communications: emails, messages, and other communications you send to us
Because LeadGuard provides call-forwarding and missed-call text-back, the Services may process:
Call records: call time/date, call duration, whether the call was answered, and routing/forwarding status
Phone numbers: caller phone numbers and your designated forwarding number(s)
Message records: SMS content sent/received through the system, timestamps, and delivery status
Lead/contact details: if a caller shares a name or other details via text, those may be recorded within the system
When you visit our website, we may collect:
IP address, browser type, device type, pages viewed, and referring/exit pages
Cookies or similar technologies (if enabled on your site platform)
We use information to:
Provide, operate, and support the Services (call routing, missed-call text-back, lead notifications, inbox functionality)
Set up your account and configure your location(s)
Communicate with you about onboarding, support, billing, and service updates
Monitor and improve system performance and reliability
Prevent fraud, abuse, or misuse of the Services
Comply with legal obligations and enforce our Terms of Service
We do not sell your personal information.
We may share information in these limited cases:
We may share information with vendors who help us deliver the Services, such as:
Telecom and messaging providers (to send/receive calls and SMS)
CRM/communication platform providers (to manage conversations and contact records)
Payment processors (to process subscription payments)
Analytics and hosting providers (to operate and improve the website)
These providers only receive the information needed to perform their services and are expected to protect it.
We may share information if required to do so by law, subpoena, court order, or other legal process, or if we believe it is necessary to:
Protect rights, safety, and security of LeadGuard, our clients, or others
Investigate fraud or misuse
Enforce our Terms
If LeadGuard is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
LeadGuard may process information on behalf of its business clients (equipment dealers and similar businesses). In these cases:
The business client controls how the system is used for their customer communications.
LeadGuard processes call/text data to provide the service and support.
If you provide your phone number to LeadGuard Systems, you may receive SMS messages related to your inquiry, account activity, service updates, or support communications.
By providing your phone number and opting in through our website or forms, you expressly consent to receive SMS messages from LeadGuard Systems.
Message frequency varies. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP, or request assistance by replying HELP.
SMS Data Usage and Sharing
LeadGuard Systems does not sell, rent, or share your phone number or SMS consent information with third parties for marketing purposes.
We may share SMS-related data only with trusted service providers (such as telecommunications and messaging platforms) strictly for the purpose of delivering our services.
User Rights (SMS)
You have the right to:
• Opt out of SMS communications at any time (by replying STOP)
• Request access to or deletion of your data (subject to operational and legal requirements)
• Contact us for support at: [email protected]
SMS opt-in data and consent will not be shared with any third parties for marketing purposes.
We retain information as long as needed to:
Provide the Services
Maintain records for support, billing, and security
Comply with legal obligations
Retention periods may vary based on the type of data and operational needs.
We take reasonable administrative, technical, and organizational measures to protect information. However, no online system can be guaranteed 100% secure, and you use the Services at your own risk.
Depending on your location, you may have rights to:
Request access to or correction of your information
Request deletion of certain information (subject to legal and operational requirements)
Opt out of marketing emails (you can unsubscribe using the link in emails or by contacting us)
To request any of the above, contact us at: [email protected]
If we use cookies or similar tools on our website, they may help:
Remember preferences
Understand website traffic and performance
You can control cookies through your browser settings.
Our website or messages may contain links to third-party sites. We are not responsible for the privacy practices of those third parties.
LeadGuard Services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect changes. Continued use of the Services after updates means you accept the revised policy.
If you have questions about this Privacy Policy or our data practices, contact:
LeadGuard Systems
Email: [email protected]