Last Updated: March 19, 2026
Company: LeadGuard Systems (“LeadGuard,” “we,” “us,” “our”)
Website: https://leadguardsystems.com
Contact: [email protected]
By purchasing, enrolling in a trial, or using LeadGuard’s services, you (“Client,” “you,” “your”) agree to these Terms of Service (“Terms”).
LeadGuard provides a missed-call lead protection system designed to help businesses reduce lost opportunities from unanswered inbound calls. The service typically includes:
A dedicated call-tracking phone number (“Tracking Number”)
Call forwarding from the Tracking Number to your designated business line(s)
Automated SMS responses to callers after a missed inbound call (the “Missed-Call Text-Back”)
Notifications and a shared inbox interface for responding to inbound SMS messages (as applicable)
LeadGuard is a lead capture and response system. LeadGuard is not a full CRM, marketing automation platform, reputation management service, or advertising service unless explicitly stated in writing.
You represent that you are authorized to enroll your business/location(s) and to direct LeadGuard to configure call forwarding and messaging on your behalf. You agree to use the service in compliance with all applicable laws and carrier policies, including laws governing telephone calls, texting, and consumer communications.
If offered, a free trial (“Trial”) begins when LeadGuard provisions your Tracking Number and confirms the system is live and tested. Unless otherwise stated:
A valid payment method is required to start the Trial.
You will not be charged during the Trial period.
If you do not cancel before the Trial ends, your subscription will automatically convert to a paid subscription and you will be billed according to your selected plan.
Pricing (per location): LeadGuard is priced per business location unless otherwise agreed in writing. Each location typically includes one Tracking Number and one shared inbox user.
Recurring Billing: Subscriptions are billed in advance on a recurring basis (monthly unless otherwise stated). You authorize LeadGuard (and our payment processor, Stripe) to charge your payment method for recurring subscription fees and any applicable taxes.
Failed Payments: If a payment fails, we may retry your payment method. If payment is not received, service may be suspended or terminated.
You may cancel at any time. Upon cancellation:
Your subscription remains active through the end of your current paid billing period.
You will not be billed for future periods after cancellation is processed.
We do not provide prorated refunds for unused time in a billing period.
LeadGuard provisions and manages Tracking Numbers through our telecom providers. Unless otherwise agreed in writing:
Tracking Numbers remain assigned to LeadGuard during the term of service.
If service is canceled, the Tracking Number may be released or reassigned and is not guaranteed to remain available.
Porting a Tracking Number to another provider may be possible but is not guaranteed and may require fees and/or additional processing time.
LeadGuard’s subscription fee includes standard telecom usage for missed-call recovery under typical operating conditions. Telecom usage includes, but is not limited to:
Call forwarding minutes
SMS segments (including message segments split by carriers for longer messages)
Carrier fees and surcharges (where applicable)
If your usage is unusually high or materially exceeds typical usage levels, LeadGuard may (at our discretion):
notify you and bill excess telecom usage at cost, typically at the end of a billing cycle, and/or
require a plan adjustment.
We will provide reasonable notice before billing unusual excess usage.
To ensure the service works properly, you agree to:
Provide accurate forwarding number(s), location details, and contact information
Respond promptly to lead notifications and customer messages
Place the Tracking Number on agreed marketing assets (e.g., website, listings, ad campaigns) if you want those sources protected by LeadGuard
Avoid using LeadGuard for prohibited content, harassment, or unlawful communications
You acknowledge that texting and calling laws may require proper disclosures and consent depending on your use case and jurisdiction. You are responsible for ensuring your business practices comply with applicable laws (including, where applicable, TCPA and state-specific requirements). LeadGuard provides automation; you control how it is used and what you communicate to your customers.
LeadGuard Systems may send SMS messages as part of its missed-call response and customer communication services.
By providing your phone number and opting in through our website, forms, or scheduling tools, you consent to receive SMS messages related to your inquiry, service usage, or account activity.
Message Details
• Message frequency varies depending on activity and interactions
• Messages may include responses to missed calls, follow-ups, and service-related notifications
• Message and data rates may apply
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying:
STOP — to unsubscribe
Or
STOP - to opt out
HELP — for assistance
Support Contact
For help, contact us at:
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Age Requirement
You must be at least 18 years old to use this service.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy:
https://leadguardsystems.com/privacy-policy-leadguard
LeadGuard does not guarantee revenue, lead volume, response rates, or sales outcomes. Performance depends on factors including your call volume, staffing coverage, responsiveness, inventory, pricing, and market conditions.
Telecom services may experience outages, carrier filtering, latency, or delivery failures. LeadGuard is not responsible for carrier/network issues outside our control.
You may not use LeadGuard to:
Send unlawful, deceptive, or abusive communications
Spam or send messages to individuals without a legitimate business purpose
Violate carrier rules or third-party terms
Engage in harassment, discrimination, or illegal activity
We may suspend or terminate service for violations.
LeadGuard may process contact data (names, phone numbers, message content, call records) to deliver the service. You consent to this processing for service delivery and support. You remain responsible for your customer relationships and for any required customer notices.
Link to Privacy Policy: https://leadguardsystems.com/privacy
We provide reasonable support for setup and ongoing operation. We may update or modify features, workflows, or underlying providers to maintain service functionality. Material changes to these Terms will be posted on this page with an updated “Last Updated” date.
To the maximum extent permitted by law, LeadGuard will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from your use of the service.
LeadGuard’s total liability for any claim related to the service will not exceed the amount you paid to LeadGuard in the three (3) months preceding the event giving rise to the claim.
We may suspend or terminate service if:
payments are overdue,
you violate these Terms,
your use creates legal/compliance risk,
or required telecom verification cannot be completed.
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.
Questions about these Terms can be sent to:
LeadGuard Systems
Email: [email protected]